FAQ

CPD/Training/Workshops

How do I book?
You can book online through the Workshop section of the website or contact us directly.

How do I pay ?
Online via the GOLD website booking page using paypal or credit/debit card or by calling direct to pay by cheque. Your place will be confirmed once payment has been processed/cheque has cleared and a confirmation email will be sent. You do not need a paypal account…simply use our email address to send payment via the paypal website.

What is an Early Bird Ticket?
If you grab a place early you enjoy a discount! To get the early bird discounted ticket please book before the date shown on each workshop page.

What proof do I need to book as a Counselling Student?
Proof can be a letter from training establishment and my be asked for the day.

Is there a discount for Group Bookings?
Bookings of 4 more will be eligible for a 10% discount.  Please contact us if you have any other requirements and we will endeavour to help you.

What if have to cancel my booking?
Please see the cancellation policy terms and conditions.

What can I expect on the day?

  • You will be able to park at the venue as long as there are available spaces in the hotel carpark. The hotel then record your registration plate details and parking is then free. If the hotel carpark is full, please find alternative carparks nearby but the usual parking fees will then need to be paid by yourself.
  • A GOLD member of staff will be at the venue and provide you with a name tag and any handouts/resources necessary for the day. You will be expected to sign in as you collect your name tag.
  • Refreshments are provided including tea/coffee and breakfast snacks on arrival, regular breaks with tea/coffee and cakes and a full buffet lunch. There is an outside area available.
  • We hope you will enjoy our training and value your feedback which will be sought at the end of the session. There will be information available on the day about future training.

GOLD respects each learner’s culture, background, ability, learning style and pace and as such will work hard to meet your individual and unique needs. Please make it known to a GOLD staff member if you have any learning difficulties before training begins so we can do our best to ensure you enjoy the best learning environment for you.

In addition if you have any physical impairments (such as hearing, sight or physical disability) please make us aware as soon as possible. We will endeavour to create a supportive and inclusive experience for you.

A certificate of attendance will be issued at the end of the day (useful evidence of CPD)

Counselling

What can I expect during a counselling session?
Your individual counselling session will be a time just for you.

You will be able to talk about whatever is bothering you which can be issues from the past that are impacting you today, current anxieties, worries, dilemmas, thoughts and feelings as well as concerns over what the future may hold for you or your family.

You are able to discuss your needs at your own pace with your counsellor providing an environment of trust and safety allowing you to talk about yourself, your life, who you are, your feelings, and experiences.

Counselling aims to help you to become the person you want to be or feel you really can be.

What can counselling help with?
There are many issues that counselling can help with including:

  • Relationship issues (divorce, separation, domestic violence, affairs, lack of relationships, being lonely, repeating patterns of poor relationships, conflict, issues with children or fertility)
  • Bereavement and Loss (including loss of relationships, job, financial security, house, health, expected future)
  • Anxiety, Panic attacks, OCD, Agraphobia, Social anxiety
  • Addiction (substance misuse, sex, gambling
  • Stress (workplace, home and life)
  • Sexual problems (internet pornography/sex addiction, loss of libido, impotence
  • Trauma (including rape and sexual abuse, accidents, PTSD)
  • Eating disorders (anorexia/bulimia, poor body image, binge eating, unhealthy relationship with food)
  • Depression (Low mood, clinical depression, postnatal depression, suicidal thoughts)
  • Low self-esteem and poor confidence, lack of assertiveness
  • Phobias or fears
  • Abuse (current or childhood sexual abuse, emotional, financial and physical abuse)
  • Personal development (to better understand themselves and how to live a more fulfilling life)
  • The list is endless and each client will bring their own personal experience of issues and how they impact them which is unique to each individual.

How many sessions will I need?
This is discussed with you at your first session and you will work closely with your counsellor towards an appropriate and mutually agreed ending. How many sessions needed varies enormously with each individual and their presenting issues.

  • Sessions are usually weekly for individuals (50 mins each)
  • Sessions for couples and families are longer and may not be weekly. Your therapist will discuss these issues at the initial meeting.



How do I book a counselling session?
Once you have chosen a counsellor from our list of GOLD therapists you can email or phone to discuss an initial session date and time using the link here (add link to email and phone number)

How do I pay for my sessions?
Full payment is taken by the counsellor at the end of each session by cash or paypal.

Missed sessions will be charged for unless a minimum of 48hrs notice is given. Each counsellor will discuss their cancellation policy with you at the initial meeting.

Is counselling confidential?
Yes. Although counsellors are bound by the BACP code of ethics to break confidentiality if they assess the client as being at risk of serious harm, suicide, danger, threat of violence, child protection issues, the client is harming someone else or discloses matters that pose a terrorist threat. The appropriate measures would be taken to ensure client safety and would be discussed with the client fully.

What qualifications does my counsellor have?
All therapists at GOLD are fully qualified, registered and eligible for accreditation with the professional organisation BACP (British Association of Counsellors and Psychotherapists) and abide by their Code of Ethics. They all carry professional indemnity insurance and hold full CRB’s (now known as the Disclosure and Barring Service)

Supervision

What is supervision?
Supervision allows you to reflect on your work with both yourself and your supervisor playing an active role and creating a relationship of trust and collaboration. Our supervisors are highly experienced, hold a post graduate supervision diploma and maintain up to date training and awareness of developments in the counselling world.

Supervision sessions are a regular meeting between supervisor and you (supervisee) in which a contract is negotiated detailing dates and times of meetings, length of each meeting, payment methods, expectations and attendance policy.

Supervision can be one to one (one supervisor and one supervisee) or group (one supervisor and up to 4 supervisees). Length and cost of sessions will vary according to numbers.

All counsellors require regular supervision as part of their adherence to their professional body.

Other caring professions also benefit greatly from regular supervision such as social workers, nurses, police, mental health workers, teachers, youth workers, coaches, helpline volunteers and anyone working with people in a supportive role. When you are helping other people it will have an impact on you and supervision is a safe and supportive place to explore that impact, monitor and develop your skills.

Your GOLD supervisor will discuss attendance and cancellation policies with you.

 

Complaints Procedure

If you any comments or complaints please speak to one of our gold staff on the day or you can call, e-mail or write to us.  We welcome all feedback and take all comments seriously.